Shipping & Return Policy
Shipping Policy:
At Rider Shift, we strive to provide clear, accurate, and reliable shipping information for our customers. We use a variety of trusted postal and courier services for both domestic and international shipments, including Royal Mail, DPD, and UPS. Depending on location, weight, and country, we may use other services to ensure timely delivery.
Domestic Shipping:
- Free UK Mainland Shipping is available for orders over £10. Please note, this offer excludes heavy items.
- For items weighing over 2kg, additional shipping charges may apply for the following areas:
- Northern Ireland
- Scottish Highlands
- Channel Islands
- Isle of Man
- Isle of Wight
- Sicily Isles
- Low-value items may incur a nominal shipping fee. We will notify you if this applies.
Shipping Methods & Estimated Delivery Times:
| Shipping Method | Dispatch Time | Estimated Delivery |
|---|---|---|
| Royal Mail (2nd Class) | 24-48 working hours | 2-3 working days (Mon-Sat) |
| Royal Mail (1st Class) | 24-48 working hours | 1-2 working days (Mon-Sat) |
| UPS | 24-48 working hours | Next day delivery (Mon-Fri) |
| DPD | 24-48 working hours | Next day delivery (Mon-Fri) |
International Shipping:
- Shipping costs are typically estimated. In most cases, no additional shipping fees will apply, but extra charges may be incurred depending on weight, volume, and delivery location.
Shipping Methods & Estimated Delivery Times (International):
| Shipping Method | Dispatch Time | Estimated Delivery |
|---|---|---|
| Royal Mail | 24-48 working hours | 5-7 working days |
| UPS (Express) | 24-48 working hours | 2-4 working days |
| UPS (Economy) | 24-48 working hours | 6-8 working days |
| UPS (Super Economy) | 24-48 working hours | 12-14 working days |
| DPD (Express) | 24-48 working hours | 1-3 working days |
| DPD (Economy) | 24-48 working hours | 6-8 working days |
| DPD (Super Economy) | 24-48 working hours | 12-14 working days |
Important Notes:
- Delivery methods offered depend on the contents of your order and delivery postcode.
- Certain items with pressurized containers are excluded from free shipping due to Royal Mail restrictions.
- Delivery charges are based on product and packaging weight.
- All delivery times are subject to stock availability.
- We are unable to ship to PO Boxes.
Parcel Protection & Care:
- Items are manually checked before dispatch to ensure quality.
- Products are shipped in new, protective packaging. Rider Shift is not responsible for damages discovered after the item has been signed for.
- Helmets are typically shipped in their original packaging, but to reduce shipping weight, the box may be replaced with strong, brown cardboard.
Taxes & Import Duties:
- International customers may be responsible for paying import duties and taxes. Please check with your local customs office for more details before purchasing.
- European customers may incur VAT and customs clearance fees upon delivery.
Returns & Exchange Policy:
At Rider Shift, we want you to shop with confidence. We offer a 30-day, no questions asked money-back guarantee on all products purchased from our online store. If you are not satisfied with your purchase, you can return it within 30 days for a full refund or exchange.
How to Return an Item:
- For Account Holders: Log into your account, go to your order details, and select "Return an Item" to follow the instructions.
- For Guest Checkouts: Email us at sales@ridershift.com to initiate your return. You will receive further instructions.
Return Requirements:
- The product must be unused and in its original packaging.
- Returns must be sent via tracked courier. Please provide the tracking number to expedite processing.
- Return items to the following address:
147a Market Street, Farnworth Bolton BL4 8EX, UK
Refunds & Exchanges:
- Upon receiving your return, you can request a refund or an exchange. Refunds will include the original shipping charges (if applicable).
- Exchanges are free for UK customers. International customers are responsible for the return shipping costs if they choose to exchange the item.
- We will cover the return shipping costs only if the product is faulty, incorrect, or does not match the description. In all other cases (e.g., change of mind, sizing issues), the customer is responsible for return shipping and any import duties/taxes (for international returns).
Extended Brand Warranties:
Many of the brands we carry, such as LS2, AIROH, OXFORD, and others, offer extended warranties (typically up to 1 year). To claim a warranty, contact us at sales@ridershift.com within the warranty period. You will need to send the product back at your own expense. We will handle the warranty claim on your behalf and inform you of the outcome, including any refunds or repairs.
Note: Rider Shift is a trading name of Win Impex Ltd.
Policy Accessibility:
- Our Shipping and Returns Policy is easily accessible via the footer of our website and on relevant pages, including product pages and during checkout.
- We ensure our policies are clear and transparent at all times.